“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
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John C. Maxwell
“As long as you are hanging around amateurs, you will think like an amateur, and you will not improve your skills.”
―
John C. Maxwell
“Being in power is like being a lady. If you have to tell people you are, you aren't."
―
John C. Maxwell
“Success is...
knowing your purpose in life,
growing to reach your maximum potential, and
sowing seeds that benefit others.”
―
John C. Maxwell
“The leader’s Attitude is like a thermostat for the place she works. If her attitude is good, the atmosphere is pleasant, and the environment is easy to work in. But if her attitude is bad, the temperature is insufferable.”
―
John C. Maxwell
“The Situation Principle: Never let the situation mean more than the relationship.”
―
John C. Maxwell
“¡Es más fácil avanzar del fracaso al éxito que de las excusas al éxito!”
―
John C. Maxwell
“A visionary company is like a great work of art. Think of Michelangelo’s scenes from Genesis on the ceiling of the Sistine Chapel or his statue of David. Think of a great and enduring novel like Huckleberry Finn or Crime and Punishment. Think of Beethoven’s Ninth Symphony or Shakespeare’s Henry V. Think of a beautifully designed building, like the masterpieces of Frank Lloyd Wright or Ludwig Mies van der Rohe. You can’t point to any one single item that makes the whole thing work; it’s the entire work—all the pieces working together to create an overall effect—that leads to enduring greatness.”
―
John C. Maxwell
“If you can learn that, then no matter what happens to you, you can weather the storm and build on the good you find in any situation.”
―
John C. Maxwell
“La mayoría de personas emplean más tiempo planeando sus vacaciones de verano que planeando sus vidas”
―
John C. Maxwell
“You cannot grow unless you are willing to change. And you will not change unless you change something you do every day.”
―
John C. Maxwell
“Maturity doesn’t come with age. It begins with the acceptance of responsibility.”
―
John C. Maxwell
