“Care without candor creates dysfunctional relationships. Candor without care creates distant relationships.”

“Remember that success is just 15 percent product knowledge and it’s 85 percent people knowledge.”

“If a team is to accomplish its goals, it has to know where it stands.”

“St. Francis of Assisi said, “Start doing what is necessary; then do what is possible; and suddenly you are doing the impossible.”

“This is true. What a man is survives him. It can”

“If the reaction is worse than the action, the problem usually increases. If the reaction is less than the action, the problem usually decreases.”

“Several years ago Dr. Maxwell Maltz’s book, Psycho-Cybernetics, was one of the most popular books on the market. Dr. Maltz was a plastic surgeon who often took disfigured faces and made them more attractive. He observed that in every case, the patient’s self-image rose with his and her physical improvement. In addition to being a successful surgeon, Dr. Maltz was a great psychologist who understood human nature. A wealthy woman was greatly concerned about her son, and she came to Dr. Maltz for advice. She had hoped that the son would assume the family business following her husband’s death, but when the son came of age, he refused to assume that responsibility and chose to enter an entirely different field. She thought Dr. Maltz could help convince the boy that he was making a grave error. The doctor agreed to see him, and he probed into the reasons for the young man’s decision. The son explained, “I would have loved to take over the family business, but you don’t understand the relationship I had with my father. He was a driven man who came up the hard way. His objective was to teach me self-reliance, but he made a drastic mistake. He tried to teach me that principle in a negative way. He thought the best way to teach me self-reliance was to never encourage or praise me. He wanted me to be tough and independent. Every day we played catch in the yard. The object was for me to catch the ball ten straight times. I would catch that ball eight or nine times, but always on that tenth throw he would do everything possible to make me miss it. He would throw it on the ground or over my head but always so I had no chance of catching it.” The young man paused for a moment and then said, “He never let me catch the tenth ball—never! And I guess that’s why I have to get away from his business; I want to catch that tenth ball!”

“No puedes ser el instrumento del cambio si no experimentas ese cambio por ti mismo.”

“Being simple is hard work.”

“Believing in the cause creates your conviction. Believing in your vision fuels your inspiration. Believing in your people builds your motivation.”

“When people respect you as a person, they admire you. When they respect you as a friend, they love you. When they respect you as a leader, they follow you.”

“Cuando su mentalidad es dar más de lo que toma, lo fuerza a pensar más en los demás que en usted mismo.”

“An invasion of armies can be resisted, but not an invasion of ideas.”

“You can lead a horse to water, but you can’t make him drink.” That may be true. But it’s also true that you can feed a horse salt and make him thirsty.”

“Adapt to them—don’t expect them to adapt to you.”