“Several years ago Dr. Maxwell Maltz’s book, Psycho-Cybernetics, was one of the most popular books on the market. Dr. Maltz was a plastic surgeon who often took disfigured faces and made them more attractive. He observed that in every case, the patient’s self-image rose with his and her physical improvement. In addition to being a successful surgeon, Dr. Maltz was a great psychologist who understood human nature. A wealthy woman was greatly concerned about her son, and she came to Dr. Maltz for advice. She had hoped that the son would assume the family business following her husband’s death, but when the son came of age, he refused to assume that responsibility and chose to enter an entirely different field. She thought Dr. Maltz could help convince the boy that he was making a grave error. The doctor agreed to see him, and he probed into the reasons for the young man’s decision. The son explained, “I would have loved to take over the family business, but you don’t understand the relationship I had with my father. He was a driven man who came up the hard way. His objective was to teach me self-reliance, but he made a drastic mistake. He tried to teach me that principle in a negative way. He thought the best way to teach me self-reliance was to never encourage or praise me. He wanted me to be tough and independent. Every day we played catch in the yard. The object was for me to catch the ball ten straight times. I would catch that ball eight or nine times, but always on that tenth throw he would do everything possible to make me miss it. He would throw it on the ground or over my head but always so I had no chance of catching it.” The young man paused for a moment and then said, “He never let me catch the tenth ball—never! And I guess that’s why I have to get away from his business; I want to catch that tenth ball!”

“Life is a series of outcomes. Sometimes the outcome is what you want. Great. Figure out what you did right. Sometimes the outcome is what you don't want. Great. Figure out what you did so you don't do it again.”

“Tenderness and kindness are not signs of weakness and despair, but manifestations of strength and resolution.”

“LEADERS Initiate Lead; pick up phone and make contact Spend time planning anticipate problems Invest time with people Fill the calendar by priorities FOLLOWERS React Listen; wait for phone to ring Spend time living day-to-day; react to problems Spend time with people Fill the calendar by requests”

“The vision of the leader becomes the aspiration of the people. The impact is incredible.”

“UCLA basketball coach John Wooden told players who scored to give a smile, wink, or nod to the player who gave them a good pass. “What if he’s not looking?” asked a team member. Wooden replied, “I guarantee he’ll look.” Everyone values encouragement and looks for it.”

“There’s a difference between hearing people and listening to them.”

“I saw a television sketch that, with some variations, might seem familiar in many households. A husband is watching television and his wife if trying to engage him in conversation: Wife: Dear, the plumber didn’t come to fix the leak behind the water heater today. Husband: Uh-huh. Wife: The pipe burst today and flooded the basement. Husband: Quiet. It’s third down and goal to go. Wife: Some of the wiring got wet and almost electrocuted Fluffy. Husband: Darn it! Touchdown. Wife: The vet says he’ll be better in a week. Husband: Can you get me a Coke? Wife: The plumber told me that he was happy that our pipe broke because now he can afford to go on vacation. Husband: Aren’t you listening? I said I could use a Coke! Wife: And Stanley, I’m leaving you. The plumber and I are flying to Acapulco in the morning. Husband: Can’t you please stop all that yakking and get me a Coke? The trouble around here is that nobody ever listens to me. 5.” ― John C. Maxwell, Be A People Person: Effective Leadership Through Effective Relationships 0 likes Like “The one with the plan is the one with the power. It doesn’t matter in what kind of activity you’re involved. Employees want to follow the business leader with a good business plan. Volunteers want to join the pastor with a good ministry plan. Children want to be with the adult who has the well-thought-out vacation plan. If you practice strategic thinking, others will listen to you and they will want to follow you.

“Do you know the difference between leaders, followers, and losers? Leaders stretch with challenges. Followers struggle with challenges. Losers shrink from challenges.”

“The more tuned in you are to your purpose, and the more dedicated you are to growing toward it, the better your chances of reaching your potential, expanding your possibilities, and doing something significant.”

“People are training for success when they should be training for failure. Failure is far more common than success; poverty is more prevalent than wealth; and disappointment more normal than arrival. —J.WALLACE HAMILTON”

“He who seeks one thing, and but one, May hope to achieve it before life is done. But he who seeks all things wherever he goes Must reap around him in whatever he sows A harvest of barren regret.”

“Realize that the guys who criticize will minimize the guys whose enterprise rises above the guys who criticize and minimize.”

“Little progress is better than no progress at all. Success comes in taking many small steps. If you stumble in a small step, it rarely matters. Don't gift wrap the garbage. Let little failures go.”

“60 percent of all management problems are the result of faulty communications.”