“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
―
John C. Maxwell
“The actions of men are the best interpreters of their thoughts.”
―
John C. Maxwell
“You lose the respect of the best when you don’t deal properly with the worst.”
―
John C. Maxwell
“people with a positive attitude focus their time and attention on solutions, not problems.”
―
John C. Maxwell
“An invasion of armies can be resisted, but not an invasion of ideas.”
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John C. Maxwell
“If you’re going to grow, you have to be intentional.” —Curt Kampmeier”
―
John C. Maxwell
“But the Law of Magnetism really is true: who you are is who you attract.”
―
John C. Maxwell
“Where success is concerned, people are not measured in inches, or pounds, or college degrees, or family background; they are measured by the size of their thinking.”
―
John C. Maxwell
“Your attitude colors every aspect of your life. It is like the mind's paintbrush.”
―
John C. Maxwell
“Don’t settle for poor performers. Keep in mind that one great person will always out-produce and out-perform two mediocre people.”
―
John C. Maxwell
“People who achieve their potential do so because they invest in themselves every day.”
―
John C. Maxwell
“Former US president Woodrow Wilson said, “If you want to make enemies, change something.”
―
John C. Maxwell
