“Crisis doesn’t necessarily make character, but it certainly does reveal it.”

“No entender lo que usted quiere es un problema de conocimiento. No tratar de obtener lo que quiere es un problema de motivación. No lograr lo que quiere es un problema de persistencia.”

“We the uninformed, working for the inaccessible, are doing the impossible for the ungrateful!”

“Everything begins with a thought.”

“Nunca niegues tu propia experiencia y convicciones por mantener la paz y la calma.

“Several years ago Dr. Maxwell Maltz’s book, Psycho-Cybernetics, was one of the most popular books on the market. Dr. Maltz was a plastic surgeon who often took disfigured faces and made them more attractive. He observed that in every case, the patient’s self-image rose with his and her physical improvement. In addition to being a successful surgeon, Dr. Maltz was a great psychologist who understood human nature. A wealthy woman was greatly concerned about her son, and she came to Dr. Maltz for advice. She had hoped that the son would assume the family business following her husband’s death, but when the son came of age, he refused to assume that responsibility and chose to enter an entirely different field. She thought Dr. Maltz could help convince the boy that he was making a grave error. The doctor agreed to see him, and he probed into the reasons for the young man’s decision. The son explained, “I would have loved to take over the family business, but you don’t understand the relationship I had with my father. He was a driven man who came up the hard way. His objective was to teach me self-reliance, but he made a drastic mistake. He tried to teach me that principle in a negative way. He thought the best way to teach me self-reliance was to never encourage or praise me. He wanted me to be tough and independent. Every day we played catch in the yard. The object was for me to catch the ball ten straight times. I would catch that ball eight or nine times, but always on that tenth throw he would do everything possible to make me miss it. He would throw it on the ground or over my head but always so I had no chance of catching it.” The young man paused for a moment and then said, “He never let me catch the tenth ball—never! And I guess that’s why I have to get away from his business; I want to catch that tenth ball!”

“A CHECKLIST FOR CHANGE Below are the questions you should review before attempting changes within an organization. When the questions can be answered with a yes, change tends to be easier. Questions that can only be answered with no (or maybe) usually indicate that change will be difficult. YES NO   ____ ____ Will this change benefit the followers? ____ ____ Is this change compatible with the purpose of the organization? ____ ____ Is this change specific and clear? ____ ____ Are the top 20 percent (the influencers) in favor of this change? ____ ____ Is it possible to test this change before making a total commitment to it? ____ ____ Are physical, financial, and human resources available to make this change? ____ ____ Is this change reversible? ____ ____ Is this change the next obvious step? ____ ____ Does this change have both short- and long-range benefits? ____ ____ Is the leadership capable of bringing about this change? ____ ____ Is the timing right?”

“There is definitely a link between ownership and success. You don’t get the latter without the former,”

“Of all the things a leader should fear, complacency should head the list. —John C. Maxwell”

“life.When they find someone who can communicate something of value to them, they will usually listen.”

“If the reaction is worse than the action, the problem usually increases. If the reaction is less than the action, the problem usually decreases.”

“the leader’s prayer written by Pauline H. Peters: “God, when I am wrong, make me willing to change. When I am right, make me easy to live with. So strengthen me that the power of my example will far exceed the authority of my rank.”

“Good thoughts and actions can never produce bad results; bad thoughts and actions can never produce good results.”

“If you don’t change the direction you are going, then you’re likely to end up where you’re heading…”

“Speak up TODAY and say something positive. Even a tombstone will say something good about people when they are dead.”