“Tone, inflection, timing, volume, pacing—everything you do with your voice communicates something and has the potential to help you connect to or disconnect from others when you speak.”
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John C. Maxwell
“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
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John C. Maxwell
“Cemetery communication: lots of people are out there, but nobody is listening.”
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John C. Maxwell
“Action is what converts human dreams into significance.”
―
John C. Maxwell
“Leadership is getting people to work for you when they are not obligated.” —Fred W. Smith”
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John C. Maxwell
“Your attitude is like the minds paintbrush. It can paint everything in bright, vibrant colors-creating a masterspiece.”
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John C. Maxwell
“Charismatic people not only want to win, they want others to win too. That creates productivity.”
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John C. Maxwell
“Todo tiene su momento oportuno; hay un tiempo para todo lo que se hace bajo el cielo”
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John C. Maxwell
“Even the choicest words lose their power when they are used to overpower.”
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John C. Maxwell
“If you want to win over another person, first win his heart, and the rest of him is likely to follow.”
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John C. Maxwell
“what gets rewarded gets done. If you praise and honor the people who epitomize the values of the team, those values get embraced and upheld by other members of the team. There is no better reinforcement.”
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John C. Maxwell
“Know the reasons you and your listener want to communicate and build a bridge between those reasons.”
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John C. Maxwell
“Learning is defined as a change in behavior. You haven't learned a thing until you can take action and use it.”
―
John C. Maxwell
