“Several years ago Dr. Maxwell Maltz’s book, Psycho-Cybernetics, was one of the most popular books on the market. Dr. Maltz was a plastic surgeon who often took disfigured faces and made them more attractive. He observed that in every case, the patient’s self-image rose with his and her physical improvement. In addition to being a successful surgeon, Dr. Maltz was a great psychologist who understood human nature. A wealthy woman was greatly concerned about her son, and she came to Dr. Maltz for advice. She had hoped that the son would assume the family business following her husband’s death, but when the son came of age, he refused to assume that responsibility and chose to enter an entirely different field. She thought Dr. Maltz could help convince the boy that he was making a grave error. The doctor agreed to see him, and he probed into the reasons for the young man’s decision. The son explained, “I would have loved to take over the family business, but you don’t understand the relationship I had with my father. He was a driven man who came up the hard way. His objective was to teach me self-reliance, but he made a drastic mistake. He tried to teach me that principle in a negative way. He thought the best way to teach me self-reliance was to never encourage or praise me. He wanted me to be tough and independent. Every day we played catch in the yard. The object was for me to catch the ball ten straight times. I would catch that ball eight or nine times, but always on that tenth throw he would do everything possible to make me miss it. He would throw it on the ground or over my head but always so I had no chance of catching it.” The young man paused for a moment and then said, “He never let me catch the tenth ball—never! And I guess that’s why I have to get away from his business; I want to catch that tenth ball!”

“There comes a special moment in everyone’s life, a moment for which that person was born.… When he seizes it… it is his finest hour.”

“Your attitude, more than your aptitude, will determine your altitude.”

“When the leader lacks confidence, the followers lack commitment.” 

“Never tell people how to do things. Tell them what to do and they will surprise you with their ingenuity.”

“Speak up TODAY and say something positive. Even a tombstone will say something good about people when they are dead.”

“Advice is what we ask for when we already knew the answer but wish we didn't.”

“John Wesley: “Do all the good you can. By all the means you can. In all the ways you can. In all the places you can. At all the times you can. To all the people you can. As long as ever you can.”

“La experiencia no garantiza la credibilidad, pero motiva a las personas a dar la oportunidad de probar que se es capaz.” 

“Warren Bennis and Bert Nanus say that “trust is the emotional glue that binds followers and leaders together.”

“Above all, don’t dwell on yesterday’s victory. If your focus is on what’s behind you rather than what’s ahead, you will crash.”

“The way President Abraham Lincoln is said to have handled a person who had a know-it-all attitude. Lincoln asked, “How many legs will a sheep have if you call a tail a leg?”  “Five,” the man answered. “No,” replied Lincoln, “he’ll still have four, because calling a tail a leg doesn’t make it one.” 

“The first important step in weathering failure is learning not to personalize it.”

“The Situation Principle: Never let the situation mean more than the relationship.”

“And you will have greater credibility with your leader if you admit your shortcomings and refrain from making excuses.”