“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
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John C. Maxwell
“When you realize that people treat you according to how they see themselves rather than how you really are, you are less likely to be affected by their behavior. Your self-image will reflect who you are, not how you’re treated by others. You will not be riding an emotional roller roaster. This type of stability will have a tremendous effect on how you feel toward and deal with others. The key to successful relationships really gets down to responsibility. I am responsible for how I treat others. I may not be responsible for how they treat me, but I am responsible for my reaction to those who are difficult. I can’t choose how you’ll treat me, but I can choose how I will respond to you.”
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John C. Maxwell
“A great team with no bench eventually collapses. The 17 Indisputable Laws of Teamwork”
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John C. Maxwell
“When the leader lacks confidence, the followers lack commitment.”
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John C. Maxwell
“The more tuned in you are to your purpose, and the more dedicated you are to growing toward it, the better your chances of reaching your potential, expanding your possibilities, and doing something significant.”
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John C. Maxwell
“when the real leader speaks, people listen. Leadership is influence-nothing more, nothing less.”
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John C. Maxwell
“A leader is great, not because of his or her power, but because of his or her ability to empower others.”
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John C. Maxwell
“Success comes to those who have an entire mountain of gold that they continually mine, not those who find one nugget and try to live on it for fifty years. To become someone who can mine a lot of gold, you need to keep repeating the process of good thinking.”
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John C. Maxwell
“A team is a group of people who may not be equal in experience, talent, or education but in commitment.”
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John C. Maxwell
“«Los cerebros son como los corazones, van donde se les aprecia».”
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John C. Maxwell
“When you realize that people treat you according to how they see themselves rather than how you really are, you are less likely to be affected by their behavior.”
―
John C. Maxwell
“Every human being has value, and every player on a team adds value to the team in some way.”
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John C. Maxwell
“The one thing you need to know about teamwork is that there is more than one thing you need to know about teamwork.”
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John C. Maxwell
“You will find as you look back upon your life that the moments when you have really lived, are the moments when you have done things in a spirit of love.”
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John C. Maxwell
“If you always do what you've always done, then you will always get what you've always gotten.”
―
John C. Maxwell
