“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
―
John C. Maxwell
“Leadership isn't about winning. It's about bringing people with you to the finish line.”
―
John C. Maxwell
“President Abraham Lincoln once remarked, “Nearly all men can stand adversity, but if you want to test a man’s character, give him power.” Few people have more power than an American president. Being the so-called leader”
―
John C. Maxwell
“President Abraham Lincoln said, “I don’t think much of a man who is not wiser today than he was yesterday.”
―
John C. Maxwell
“Learning to write is learning to think. You don’t know anything clearly unless you can state it in writing.”
―
John C. Maxwell
“God prepares leaders in a crockpot, not a microwave. More important than the awaited goal is the work God does in us while we wait. Waiting deepens and matures us, levels our perspective, and broadens our understanding. Tests of time determine whether we can endure seasons of seemingly unfruitful preparation, and indicate whether we can recognize and seize the opportunities that come our way.”
―
John C. Maxwell
“Individuals score points, but teams win games. In The 17 Indisputable Laws of Teamwork, individuals will learn how to score more points so their teams will win more games.”
―
John C. Maxwell
“This helps me ‘keep the main thing, the main thing,’ since I am so easily distracted.” You may want to do something similar,
―
John C. Maxwell
“They practice daily disciplines. They implement systems for their personal growth. They make it a habit to maintain a positive attitude. At the very least, these things keep their personal momentum going. At their very best, they make every day a masterpiece.”
―
John C. Maxwell
“No, none of these things are the key. When it comes right down to it, I know of only one factor that separates those who consistently shine from those who don't: The difference between average people and achieving people is their perception of and response to failure. Nothing else has the same kind of impact on people's ability to achieve and to accomplish whatever their minds and hearts desire.”
―
John C. Maxwell
“When you are able to create a lonely place in the middle of your actions and concerns, your successes and failures slowly can lose some of their power over you.”
―
John C. Maxwell
“Reward only finished work: It’s good to praise effort, but you should never reward it.
―
John C. Maxwell
“Haga una lista de al menos cinco pero no más de diez metas.) Ahora identifique los que requerirán la participación o la cooperación de los demás. En estas actividades, su capacidad de liderazgo redundará en eficacia.
―
John C. Maxwell
“People with humility don’t think less of themselves; they just think of themselves less.”
―
John C. Maxwell
