“When an archer misses the mark he turns and looks for the fault within himself. Failure to hit the bull’s-eye is never the fault of the target. To improve your aim, improve yourself.”

“People naturally see themselves in the light of their intentions, but they measure others according to their actions.”

“Too many people, when they make a mistake, just keep stubbornly plowing ahead and end up repeating the same mistakes. I believe in the motto, Try and try again.' But the way I read it, it says, Try, then stop and think. Then try again.”

“Believing in the cause creates your conviction. Believing in your vision fuels your inspiration. Believing in your people builds your motivation.”

“When leaders fail to empower others, it is usually due to three main reasons: 1. Desire for Job Security 2. Resistance to Change 3. Lack of Self-Worth”

“We don’t get to pick our talents or IQ. But we do choose our character. In fact, we create it every time we make choices—to cop out or dig out of a hard situation, to bend the truth or stand under the weight of it, to take the easy money or pay the price.”

“Why worry about things you can't control when you can keep yourself busy controlling the things that depend on you?”

“Followers tell you what you want to hear. Leaders tell you what you need to hear.”

“There isn’t anyone you couldn’t learn to love once you’ve heard their story.” —Fred Rogers”

“Learning is defined as a change in behavior. You haven't learned a thing until you can take action and use it.”

“The bookends of success are starting and finishing.”

“Several years ago Dr. Maxwell Maltz’s book, Psycho-Cybernetics, was one of the most popular books on the market. Dr. Maltz was a plastic surgeon who often took disfigured faces and made them more attractive. He observed that in every case, the patient’s self-image rose with his and her physical improvement. In addition to being a successful surgeon, Dr. Maltz was a great psychologist who understood human nature. A wealthy woman was greatly concerned about her son, and she came to Dr. Maltz for advice. She had hoped that the son would assume the family business following her husband’s death, but when the son came of age, he refused to assume that responsibility and chose to enter an entirely different field. She thought Dr. Maltz could help convince the boy that he was making a grave error. The doctor agreed to see him, and he probed into the reasons for the young man’s decision. The son explained, “I would have loved to take over the family business, but you don’t understand the relationship I had with my father. He was a driven man who came up the hard way. His objective was to teach me self-reliance, but he made a drastic mistake. He tried to teach me that principle in a negative way. He thought the best way to teach me self-reliance was to never encourage or praise me. He wanted me to be tough and independent. Every day we played catch in the yard. The object was for me to catch the ball ten straight times. I would catch that ball eight or nine times, but always on that tenth throw he would do everything possible to make me miss it. He would throw it on the ground or over my head but always so I had no chance of catching it.” The young man paused for a moment and then said, “He never let me catch the tenth ball—never! And I guess that’s why I have to get away from his business; I want to catch that tenth ball!”

“People don’t learn from people they don’t value.”

“Just as personal values influence and guide an individual’s behavior, organizational values influence and guide the team’s behavior.”

“The wise does at once what the fool does at last.”