“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
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John C. Maxwell
“If the only tool you have is a hammer, you tend to see every problem as a nail.”
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John C. Maxwell
“If you don’t like the crop you are reaping, check the seed you are sowing.”
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John C. Maxwell
“If you don't have influence, you will never be able to lead others.”
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John C. Maxwell
“People buy into the leader before they buy into the vision.”
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John C. Maxwell
“God uses people who fail—'cause there aren't any other kind around.”
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John C. Maxwell
“One of the most important things you can do as a leader is make sure you and your organization are delivering what you promised. The question I ask to make an assessment of this is “Did we exceed expectations?” This ensures my future success and that of my organization. The future is dim professionally for anyone who doesn’t exceed the expectations of customers or clients.”
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John C. Maxwell
“The best way to develop rational, well-balanced confidence is to go after a few victories immediately following a failure.”
―
John C. Maxwell
“Instead of trying to be great, be part of something greater than yourself.”
―
John C. Maxwell
“Maturity doesn’t come with age. It begins with the acceptance of responsibility.”
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John C. Maxwell
“If you’re going to grow, you have to be intentional.” —Curt Kampmeier”
―
John C. Maxwell
“Leaders Who Attract Followers . . . Need to Be Needed
Leaders Who Develop Leaders . . . Want to Be Succeeded”
―
John C. Maxwell
“«A los hombres se les desarrolla de la misma manera en que se explota una mina de oro. Hay que remover toneladas de tierra para obtener una onza de oro. Aunque usted no entra en la mina en busca de la tierra», añadió,”
―
John C. Maxwell
