“When you make a commitment, you create hope. When you keep a commitment, you create trust.”

“No one can understand that mysterious thing we call influence . . . yet . . . everyone of us continually exerts influence, either to heal, to bless, to leave marks of beauty; or to wound, to hurt, to poison, to stain other lives.”

“Learn to say 'no' to the good so you can say 'yes' to the best.”

“Several years ago Dr. Maxwell Maltz’s book, Psycho-Cybernetics, was one of the most popular books on the market. Dr. Maltz was a plastic surgeon who often took disfigured faces and made them more attractive. He observed that in every case, the patient’s self-image rose with his and her physical improvement. In addition to being a successful surgeon, Dr. Maltz was a great psychologist who understood human nature. A wealthy woman was greatly concerned about her son, and she came to Dr. Maltz for advice. She had hoped that the son would assume the family business following her husband’s death, but when the son came of age, he refused to assume that responsibility and chose to enter an entirely different field. She thought Dr. Maltz could help convince the boy that he was making a grave error. The doctor agreed to see him, and he probed into the reasons for the young man’s decision. The son explained, “I would have loved to take over the family business, but you don’t understand the relationship I had with my father. He was a driven man who came up the hard way. His objective was to teach me self-reliance, but he made a drastic mistake. He tried to teach me that principle in a negative way. He thought the best way to teach me self-reliance was to never encourage or praise me. He wanted me to be tough and independent. Every day we played catch in the yard. The object was for me to catch the ball ten straight times. I would catch that ball eight or nine times, but always on that tenth throw he would do everything possible to make me miss it. He would throw it on the ground or over my head but always so I had no chance of catching it.” The young man paused for a moment and then said, “He never let me catch the tenth ball—never! And I guess that’s why I have to get away from his business; I want to catch that tenth ball!”

“How Successful People Think: Change Your Thinking, Change Your Life (Maxwell, John C.) - Your Highlight on page x | Location 32-32 | Added on Wednesday, September 3, 2014 8:56:47 PM 2. Changed Thinking Is Difficult”

“be sure your communication goes beyond words. How can you do that? By connecting on four levels: visually, intellectually, emotionally, and verbally.”

“Nobody finishes well by accident.”

“A good leader encourages followers to tell him what he needs to know, not what he wants to hear.”

“A real decision is measured by the fact that you’ve taken a new action. If there’s no action, you haven’t truly decided.”

“Everyone is important, but everyone isn’t equal. The person with greater experience, skill, and productivity in a given area is more important to the team in that area.”

“The Constitution guarantees free speech, but it doesn’t guarantee listeners.”

“Decide whether or not the goal is worth the risks involved. If it is, stop worrying.”

“It's not the position that makes the leader; it's the leader that makes the position. "

“Trying to get the right person in the right job can take a lot of time and energy. Let’s face it. Isn’t it easier for a leader to just put people where it is most convenient and get on with the work? Once again, this is an area where leaders’ desire for action works against them.”

“titles don't have much value when it comes to leading.”