“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
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John C. Maxwell
“only people who can see the invisible can do the impossible.”
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John C. Maxwell
“growth compounds and accelerates if you remain intentional about it.”
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John C. Maxwell
“The higher you want to climb, the more you need leadership. The greater the impact you want to make, the greater your influence needs to be.”
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John C. Maxwell
“LEADERS Initiate Lead; pick up phone and make contact Spend time planning anticipate problems Invest time with people Fill the calendar by priorities FOLLOWERS React Listen; wait for phone to ring Spend time living day-to-day; react to problems Spend time with people Fill the calendar by requests”
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John C. Maxwell
“You cannot always control what happens to you, but you can control what happens in you.”
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John C. Maxwell
“If the only tool you have is a hammer, you tend to see every problem as a nail.”
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John C. Maxwell
“If you keep nonproductive people, the productive ones become frustrated and leave. If you remove the people who don’t add value, then the whole team gets better. It’s just like trimming trees: If you don’t cut the deadwood, eventually the whole tree falls. But if you remove the deadwood, the tree becomes healthier, the healthy branches produce more, and there’s room for productive new branches on the tree.”
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John C. Maxwell
“Developing and maintaining integrity require constant attention. John Weston, chairman and CEO of Automatic Data Processing, Inc., says, “I`ve always tried to live with the following simple rule: Don`t do what you wouldn`t feel comfortable reading about in the newspapers the next day.” That`s a good standard all of us should keep.”
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John C. Maxwell
“Vision isn’t enough—it must be combined with venture. It is not enough to stare up the steps; we must step up the stairs.”
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John C. Maxwell
“William A. Hewitt, Chairman of Deere and Company, says, “To be a leader you must preserve all through your life the attitude of being receptive to new ideas. The quality of leadership you will give will depend upon your ability to evaluate new ideas, to separate change for the sake of change from change for the sake of me.”
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John C. Maxwell
“People don’t remember what we think is important; they remember what they think is important.”
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John C. Maxwell
“at the name of Jesus every knee should bow, of those in heaven, and of those on earth, and of those under the earth, 11and that every tongue should confess that Jesus Christ is Lord, to the glory of God the Father.”
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John C. Maxwell
